FAQ
All your questions about deposits, bonuses and VIP at 4b99
From opening an account and depositing via bKash, to welcome bonus conditions, VIP cashback and responsible gaming rules — this page provides detailed answers to the most frequently asked questions from Bangladeshi players at 4b99. Find your question directly from the sections below.
Table of Contents
Deposits
Below you will find details on deposit methods at 4b99, minimum amounts and reasons why a deposit may be delayed. 4b99 Casino operates all payment methods specifically for Bangladeshi users.
At 4b99, you can deposit using bKash, Nagad, Rocket, Upay and bank transfer. For bank transfer, major banks such as Dutch-Bangla Bank, Islami Bank and BRAC Bank are commonly used. The minimum deposit amount for each method is ৳100. All methods are fast and credit directly to your account.
First, go to the 4b99 Login page and sign in to your account. Then go to the deposit section, select bKash and send money to the designated number via bKash Send Money. After the payment is complete, enter the transaction ID. Your funds are usually added to your gaming balance within a few minutes. The minimum deposit is ৳100.
Wait a few minutes, as bank or mobile banking servers sometimes cause a slight delay. If the funds still have not arrived after 15 minutes, contact 4b99's 24/7 live chat support with your payment transaction ID or screenshot. The team can assist in Bengali and will resolve it quickly.
4b99 does not charge any additional fees on deposits. However, your mobile banking provider (such as bKash or Nagad) may apply their own service charges — this depends on the policy of your chosen payment method. The same applies to bank transfers.
Yes. You can easily deposit at 4b99 using Nagad, Rocket and Upay as well. The minimum amount is the same for each method — ৳100. After selecting your payment method, complete the transaction as instructed and save the reference number in case you need to share it with the support team.
Withdrawal requests at 4b99 are usually processed within 5 to 30 minutes. The minimum withdrawal amount is ৳1,000. Withdrawals are available via bKash, Nagad, Rocket, Upay and bank transfer. Having a verified account speeds up the process.
VIP Benefits
The 4b99 VIP program has three tiers — Bronze, Silver and Gold. Find answers to all questions about 4b99 VIP below.
The 4b99 VIP program has three tiers. Bronze: up to 0.4% weekly cashback. Silver: up to 0.8% weekly cashback. Gold: up to 1.2% weekly cashback. Each tier comes with better benefits and priority support. Cashback is calculated based on your net losses for the week.
Cashback is calculated at the applicable rate on your net losses for the week — that is, your total losses minus your total winnings. For example, if a Silver member has a net loss of ৳20,000 in a week, they receive ৳20,000 × 0.8% = ৳160 cashback. This is credited directly to their account.
VIP tier upgrades at 4b99 depend on your overall gaming activity. Regular play and consistent deposits allow the system to evaluate your progress and upgrade you to the next tier automatically. If you believe you should have been upgraded, contact the support team.
Yes. In addition to weekly cashback, VIP members receive priority support, early access to special promotions and personalised offers. Gold tier members enjoy the highest level of benefits. The higher your tier, the more benefits you receive.
4b99 VIP cashback is credited directly to your balance. Specific conditions on how the balance can be used may apply — for accurate and up-to-date information on this, read the terms and conditions or contact live chat support directly.
Yes. The 4b99 birthday gift (up to ৳2,000, wagering 10x) and the refer-a-friend bonus (up to ৳3,000, wagering 15x) are available to any verified member — regardless of VIP tier. The birthday gift can be claimed once during your birthday month, and the refer-a-friend bonus is credited for each successful referral.
Limits and Controls
4b99 takes responsible gaming seriously. Questions and answers on age limits, self-protection tools and awareness of problem gambling are provided below. For more details, visit the Responsible Gaming page.
To participate in any gaming activity at 4b99, including casino games and betting, you must be 21 years of age or older. During account verification, you may be required to submit a national ID card or passport as proof of age. Minors are strictly prohibited from creating an account.
If you feel you need a break, you can temporarily suspend your account. To request a cooling-off period or long-term self-exclusion, contact 4b99 via 24/7 live chat or email support. The support team will explain the process and take the necessary steps.
Some common warning signs are: repeatedly gambling to try to recover lost money, spending more and more on gambling, neglecting family or work responsibilities because of gaming, gambling with borrowed money, and being unable to stop gambling. If you notice these signs, take a break and seek help.
In Bangladesh, you can contact organisations such as Kaan Pete Roi or the mental health department of a local hospital for counselling. Talk to a family member or trusted friend, and let the 4b99 support team know — they can help you set account limits.
4b99 supports responsible gaming and aims to give members the ability to set their own limits. To request deposit limits or gaming time limits, contact support directly via live chat or email. The support team will guide you through the process in Bengali.
Welcome Bonus
4b99's welcome bonus is a 200% bonus, up to ৳20,000. Below you'll find detailed FAQs covering how to claim the bonus, wagering calculations, and various conditions.
Open an account for the first time and make your first deposit to receive a 200% bonus, up to ৳20,000. Example: deposit ৳1,000 and your bonus will be ৳2,000, making your total balance ৳3,000. You may need to select a specific option at the time of deposit to claim the bonus — contact support for details.
The wagering requirement means you must use the bonus amount in bets a specified number of times before you can withdraw. 4b99's welcome bonus has a wagering requirement of bonus amount × 15 times. Example: if you receive a ৳2,000 bonus, wagering = ৳2,000 × 15 = ৳30,000. The bonus funds cannot be withdrawn until this amount has been wagered.
Slot games are generally the most effective for meeting wagering requirements. Playing popular slot games at 4b99 such as Pragmatic Play's Gates of Olympus or PG Soft titles will count towards your wagering progress. Wagering contributions may differ for live casino or cricket betting games — ask support for specifics.
No. The welcome bonus is available only once per account — it applies to the first deposit only. Attempting to claim the bonus repeatedly by creating multiple accounts is a violation of 4b99's terms and conditions and may result in account suspension.
Yes, bonuses expire if not used within a set period. If the wagering requirement is not completed within the specified time, the bonus may be cancelled. Read 4b99's terms and conditions or ask support for the exact validity period.
To receive the maximum bonus, you need to deposit ৳20,200 or more. In that case, your bonus will be ৳20,000 and your total balance will be ৳40,200. The wagering requirement will be ৳20,000 × 15 = ৳3,00,000. Please note that this ৳20,000 is not given to you directly — it is a bonus that becomes withdrawable only after the wagering requirement is met.
More questions?
If the answers above haven't resolved your query, 4b99's support team is available seven days a week, twenty-four hours a day. Assistance is available in both Bengali and English.
24/7 Live Chat
For the fastest help, send a message directly via live chat. Open the chat window after logging into the site — you can communicate in Bengali.
Email Support
For detailed matters or if documentation is required, contact us by email. Support address: