4b99 Privacy Policy

1 Introduction

The company operating the 4b99 platform ("4b99", "we", "our") places the highest importance on the privacy of users in Bangladesh. This privacy policy explains how your personal information is handled when you use the 4b99 website, mobile application, or any related services.

This policy should be read together with 4b99's Terms and Conditions, as both documents together form the legal basis of our relationship with you. By opening an account on 4b99 or continuing to use the service, you accept the terms set out in this policy.

2 Information We Collect

4b99 collects information in two main ways — information you provide directly, and information collected automatically while you use the platform.

2.1 Information You Provide Directly

Information you give us during registration and account management includes:

• Full name and date of birth
• National ID or passport number (for identity verification)
• Mobile number and email address
• Residential address
• Financial transaction details — deposit and withdrawal records via bKash, Nagad, Rocket, Upay, or bank transfer
• Communication content provided in customer service chat

2.2 Information Collected Automatically

Certain information is recorded automatically when you use the platform:

• IP address and device identifiers
• Browser type, operating system, and device characteristics
• Login and logout times and dates
• Pages visited and features used
• Gaming activity history — bet amounts, results, and session duration
• Referral source information

3 How We Use Your Information

4b99 uses collected information for specific and legitimate purposes. We never use information unnecessarily or against the interests of our users.

• Account Creation and Management: Completing the registration process, verifying accounts, and ensuring secure login.
• Processing Financial Transactions: Accepting deposits and completing withdrawal requests — generally within 5–30 minutes.
• Identity Verification and Fraud Prevention: Complying with anti-money laundering regulations and protecting account security.
• Customer Support: Helping resolve issues via live chat and email.
• Responsible Gaming: Identifying unusual gaming patterns and taking appropriate action.
• Relevant Communications: Sending account notifications, transaction confirmations, and promotional information where applicable.
• Platform Improvement: Analysing user behaviour to improve the quality of our services.
• Legal Compliance: Following applicable laws and regulations.

4 Sharing Information with Third Parties

4b99 does not sell any user's personal information to third parties for commercial purposes. However, limited information may be shared with certain parties where strictly necessary to provide our services:

4.1 Service Providers

Trusted providers engaged for payment processing, identity verification, data hosting, and technical infrastructure management may receive the information they need. These organisations operate under strict confidentiality agreements and may not use the information provided for any other purpose.

4.2 Game Providers

Session data and gaming activity information may be technically exchanged with the servers of game studios including Pragmatic Play, PG Soft, JILI, Evolution, Spribe, and others, in order to run their software.

4.3 Legal Obligations

4b99 is required to disclose information when ordered by a court, in response to a lawful request from a law enforcement agency, or under applicable law. In such cases, only the information required by law will be provided.

5 Cookies and Tracking Technologies

The 4b99 platform uses cookies and similar technologies that help improve the quality of the service and personalise the user experience.

5.1 Essential Cookies

These cookies are essential for the basic operation of the platform — such as maintaining login sessions, security verification, and transaction integrity. Disabling them may prevent the service from working correctly.

5.2 Functional Cookies

These cookies are used to remember user preferences — such as language selection, theme settings, or recently used features.

5.3 Analytical Cookies

Statistical data is collected to understand how the platform is used and to improve the service. This information is analysed in aggregate form and is not used to identify any individual.

You can disable non-essential cookies by changing your browser settings. Please note that disabling certain cookies may limit some features of the platform.

6 Data Security Measures

4b99 uses industry-standard technology and processes to protect user data. Our security infrastructure consists of the following layers:

• SSL Encryption: All data exchanged between the platform and the user's browser is encrypted using SSL/TLS technology.
• Data Encryption: Sensitive information remains encrypted when stored on servers.
• Access Controls: Only authorised staff can access user data, and every access is logged.
• Two-Factor Verification: An OTP-based verification system is in place to prevent unauthorised access to accounts.
• Regular Security Reviews: Security assessments are conducted regularly to identify potential vulnerabilities.
• Firewall and Intrusion Detection: Server infrastructure is monitored at all times.

However, no method of transmitting information over the internet is 100% secure. If you believe your account security has been compromised, contact our 24/7 live chat support immediately.

7 Data Retention Period

4b99 retains user data only for as long as it is needed to fulfil the purpose for which it was collected, or as required by legal obligations.

• Active Accounts: Data is retained for the entire period the account remains active.
• Closed Accounts: Financial and transaction-related data is kept for a specified period after account closure in accordance with legal requirements.
• Communication Logs: Customer service records are retained for quality control and dispute resolution purposes.
• Technical Logs: System logs are generally deleted automatically after a set period.

Once the retention period ends, data is securely deleted or anonymised so that no individual can be identified from it.

8 User Rights

Every registered user of 4b99 has the following rights regarding their personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request deletion of your data, though some information may need to be retained due to legal obligations.
• Right to Object: You may object to the processing of your data for specific purposes.
• Opt Out of Marketing: You may opt out of promotional emails or messages at any time.
• Filing a Complaint: If you are dissatisfied with how your data is handled, you may submit a formal complaint to us.

To exercise these rights or for further information, contact our customer service team. We generally respond to all requests within a reasonable time.

To learn more about responsible gaming and your right to self-exclusion or setting limits, visit our Responsible Gaming page.

9 Protection of Minors

4b99's services are exclusively for individuals aged 21 and above. Minors (those under 21) are not permitted to register on the platform or use the service in any way.

We verify age during the account verification process, and if we receive information that an account is being used by a minor, that account will be suspended immediately.

If you become aware that a person under 21 is using 4b99, please notify our support team.

We do not knowingly collect personal information from children or minors. If it becomes known that a child's or minor's information is linked to an account, it will be deleted without delay.

10 Changes to This Policy

4b99 reserves the right to update this privacy policy from time to time. Revisions may be necessary due to changes in the service, the addition of new features, or changes in applicable law.

For significant changes, we will notify registered users by email or via an in-platform notification. Continued use of the platform after any changes will be taken as acceptance of the updated policy.

To learn about the terms of service associated with this policy, you may visit our About Us page, which provides a summary of the organisation's values and policies.

11 Contact Us

If you have any questions, concerns, or requests about this privacy policy, contact the 4b99 customer service team through any of the following channels:

• Live Chat: 24/7 live chat support is available on the platform, in both Bengali and English.
• Email: [email protected] — write to this address for formal data-related requests.

Identity verification may be required for privacy-related requests to ensure no one else can access your information. If you have more general questions, visit our FAQ section — it contains answers to the most common questions about accounts, payments, and services.

4b99 is always committed to protecting user information and strives to respond quickly and transparently to any privacy-related matters.