4b99's Guide to Responsible Gaming
Online betting can be a form of entertainment — but only when it stays within control. 4b99 wants every player to play with awareness and stay safe.
Our Commitment
4b99 believes online gaming should be enjoyable — not stressful. That is why we have specific measures in place to protect every member. From age verification to self-exclusion, every step is part of this commitment.
It is wise to treat gambling as entertainment rather than a source of income. Reading our Terms and Conditions will show you how members can manage their accounts and what to do in different situations. You can also find answers to common responsible gaming questions in our FAQ section.
Remember — never place bets with money whose loss would cause financial hardship at home. Set a budget, stick to time limits, and seek help if you run into difficulties.
4b99's Responsible Gaming Commitment
- No one under 21 years of age is allowed to register an account.
- Members can activate temporary or permanent self-exclusion at any time.
- Daily, weekly and monthly deposit limits can be set.
- When a problem is identified, 4b99 actively provides support to the member.
- 24/7 live chat and email support is available in both Bengali and English.
Control Tools
Deposit Limits
Set a maximum daily, weekly or monthly deposit amount. No additional funds can be deposited beyond this limit, so there is no way to go over your budget.
Session Time Limits
Set a time limit for each gaming session. When the set time is up, an automatic alert appears and the session can be ended if needed.
Self-Exclusion
If you feel you need a break, close your account for a set period — from 7 days up to permanently. This can be activated at any time through live chat.
Loss Limits
Decide in advance how much loss is acceptable within a given period. When that limit is reached, an automatic notification is sent.
Reality Check
At regular intervals, a message appears reminding you how long you have been playing and what your current balance is. This helps you make informed decisions.
Account Activity Review
You can view your gaming history, deposits, withdrawals and bonus usage at any time, making it easy to assess your own habits.
Warning Signs of a Problem
Be alert if you notice any of the following in yourself. These may be early signs of a problem:
You keep playing to try to recover lost money and cannot take a break.
You are spending money from household expenses or savings on betting.
You are hiding your gambling from family or friends.
Gambling is affecting your work, sleep or family relationships.
You have tried to stop but keep returning and feel restless when you do.
You are taking on debt or borrowing money from others to fund your bets.
Check Yourself
Answer the following questions honestly. If the answer to more than one is "yes", seeking help is the right move.
Do you often spend more time or money on gaming than you planned?
Do you feel upset after a loss and go back to play in order to recover it?
Have loved ones spoken to you about your gaming or expressed concern?
Does gaming come to mind while carrying out daily responsibilities, making it hard to focus?
Do you see gambling as a way to solve financial problems?
Where to Find Support
Acknowledging the problem is the first step. Do not hesitate to reach out to the sources below.
4b99 Live Chat and Email Support
The 4b99 support team is available 24 hours a day, 7 days a week in both Bengali and English. Contact live chat directly to activate self-exclusion or to raise any concern.
Family and Trusted People
Talk to a close family member or a trusted friend. Sharing a problem reduces stress and helps with making the right decisions. Support from someone close is often the most effective help.
Professional Counselling
Consult a mental health professional or counsellor. In Bangladesh, specialist addiction services are available at various government hospitals and private organisations.
Age Limit and Minor Protection
To open an account at 4b99, a member must be at least 21 years of age. Age is verified at registration and identity documents may be requested again at a later stage if needed.
If you suspect a minor is using this platform, notify the 4b99 support team immediately. Parents and guardians are advised to log out of their accounts at home and keep passwords out of reach of minors.
Parental control software can be used to block children and teenagers from accessing gambling sites. For more details, see the policy published on our About Us page.